Brian,
We did get your chat message, and Nancy responded to you the day we received it. When we didn't hear back from you on the chat session, she emailed you at the email address you put on your order. We will gladly replace the missing items, we just had a couple questions about the packaging when it arrived. The carrier had the package weighing 19 pounds, which is correct, so she asked if there was any damage to the package when it arrived, and if so could you please send pictures so we could claim the damage as the items you stated were missing would cause quite a substantial weight difference. She let you know that once we heard back from you, we would gladly get the missing fasteners out to you. We are sorry that you chose to leave such a poor review when we did get back to you, and hope you'll consider revising the review. As always, our email and phone number are listed on our site. We don't want anyone to be unsatisfied with their purchase from us.
Thank you,
Julie
