Nav,
We are sorry that you had a bad experience with our company. According to our records and email history with you, the Socket Head Cap Screws were on backorder, and even though your emails were not kind, we still responded and offered you a refund if you didn't want to wait for them to arrive. We were awaiting a response from you. At this time, I have refunded the item you didn't receive. We do apologize that you did not have a good experience with us.